Applies to new policies quoted on or after 18 January 2024 and policies renewing on or after 7 February 2024
Applies to new policies quoted between 10 November 2023 and 17 January 2024 and policies renewed between 10 November 2023 and 6 February 2024
Click here to view InsurancePoint’s car repairer network across Australia.
If you have any questions about your car insurance claim, including about which repairer can potentially repair your car, please speak with our Claims Team.
If you have something you want to talk through or a complaint, we’ll always do our best to work with you to resolve it as quickly as possible.
We’ll do our best to help you with your concerns
Get in touch with us on 1300 930 806 or email us on: email@example.com about your concerns, and we’ll do our best to resolve them as quickly as possible. Please make sure to give us as much information as you can, so that we can best help you.
If we aren't able to resolve your concerns, we’ll escalate your complaint to our Customer Resolution Team. They’ll review your complaint and provide you with a response.
We’ll give you the contact details of the person looking after your complaint, and we’ll make sure to give you regular progress updates.
If we can’t resolve your complaint:
If you aren’t happy with our decision, or we’ve taken more than 30 days to respond to you from the date you first made your complaint, you may contact the Australian Financial Complaints Authority (AFCA) at:
The AFCA service is provided to you free of charge. A decision by AFCA is binding on us but is not binding on you. You have the right to seek legal assistance.